Call (650) 567-5385
(650) 567-5385. Emergency calls are taken 24/7.
Call rather than book online when something is failing right now: no heat on a cold night, no cooling in a heat spell, a breaker that trips when the system starts, a burning smell, or water coming from an indoor unit. How those calls are handled is explained on the emergency AC repair and emergency heating repair pages.
If you smell gas, do not use light switches or a phone inside the house. Leave first, then call the gas utility or 911 from outside. If a carbon monoxide alarm sounds, get everyone outside and call 911.
Request service online
The Request service button on this page opens our online booking page, where you choose a time that works for you. The request becomes an appointment once it is confirmed. Mention the symptom and the type of equipment so the technician arrives ready for it.
Office hours
| Day | Hours |
|---|---|
| Monday to Friday | 7 AM to 7 PM |
| Saturday | 8 AM to 5 PM |
| Sunday | 9 AM to 3 PM |
| Emergency calls | 24/7 |
Where we work
Menlo Park HVAC Pros is based in Menlo Park, CA 94025. We do not publish a street address: the technician comes to your home.
| Town | ZIP code |
|---|---|
| Menlo Park | 94025 |
| Atherton | 94027 |
| Portola Valley, including Ladera | 94028 |
We also work in West Menlo Park. Not sure whether your address is covered? Call and ask.
What to have ready
- The system: furnace, central AC, heat pump, ductless mini-split or a mix, and in a larger home, which system or zone has the problem.
- Its age and history: roughly how old it is, the brand, the thermostat type and any recent repairs.
- The symptom: no cooling, no heat, weak airflow, short cycling, ice, breaker trips, a burning smell, a gas odor, a water leak or an error code, and when it started.
- Where it sits: attic, crawlspace, basement, garage, side yard or roof, and how to reach it.
- Photos: the thermostat, the filter, the indoor and outdoor units, and the data plate (the label with the model and serial numbers).
What happens next
- Confirmation. We confirm the appointment.
- Diagnosis. The technician checks the symptom, the equipment and the house before recommending a part or a new system.
- Written next steps. Before a larger repair or an installation, you get the diagnosis, parts, labor and options in writing.
Estimates for new and replacement systems are free. Repair and diagnostic visits are not, so ask about the visit fee when you call.